Refund policy

Earrings:

Please note that we cannot refund or exchange pierced jewellery, e.g. earrings, due to hygiene reasons. Our collection of earrings does not include hygiene seals. Please note that earrings are non-refundable before placing your order.

Personalised & Engraved Items

Please note that we cannot refund or exchange personalised or engraved items unless the item is faulty or does not match the personalisation or engraving specifications placed in the order.

If incorrect personalisation or engraving specifications are made in customer error, we are unable to accept liability. Please contact our customer services team as soon as you notice the error and we will strive to amend your order if it has not yet been created by our studio team. If your item has already been created or dispatched we can strive to send out an amended order as quickly as possible – this will be at the expense of the customer.

Please double check all personalisation and engraving specifications are correct before placing your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift items.

The jewellery must be in new & unused condition.

Exchanges

Skiptitími:
Kaupandi hefur 14 daga til að skipta vörunni, að því tilskildu að varan sé ónotuð og skilað í góðu ástandi í upprunalegum umbúðum. Þegar vöru er skipt þarf að skila kaupkvittun. Við mælum með að viðskiptavinir hafi samband við okkur í gegnum tölvupóst á 24iceland.is@gmail.com.

Kaupandi greiðir sendingarkostnað fyrir vöruna sem skipt er um.

Ef þú hefur einhverjar spurningar, vinsamlegast hafðu samband við okkur á ofangreint netfang.
Sendingarkostnaður er ekki endurgreiddur nema varan sé gölluð.

 
Cancellations must be made within 3 hours of placed orders, after that we do not offer refunds. However, if you are for any reason unsatisfied with your purchase, or just happen to change your mind once you’ve received your jewellery, we offer exchanges/credit. The jewellery must be in new & unused condition.